Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, Apple Pay, and Google Pay.

Can I modify or cancel my order after placing it?
Please contact us at info@nexorakidsco.com as soon as possible. We'll do our best to accommodate changes before your order is processed.

Shipping

How long does shipping take?
Domestic orders typically arrive within 7–14 business days. International orders may take 14–21 business days depending on your location.

Do you ship internationally?
Yes! We ship to over 28 countries worldwide. Shipping rates and delivery times vary by destination.

How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unwashed, and in original packaging. Visit our Return Policy page for full details.

How do I start a return or exchange?
Email us at info@nexorakidsco.com with your order number and we'll guide you through the process.

Products

Are your products safe for babies and toddlers?
Yes! All our products are carefully selected to meet safety standards for children. We prioritize non-toxic materials and age-appropriate designs.

What age ranges do your products cover?
We carry products for newborns (0–3M) all the way through kids aged 3–8 years, including apparel, toys, and baby gear.

Still have questions?

We're happy to help! Reach us at info@nexorakidsco.com and we'll get back to you within 1–2 business days.