We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

Contact us at Info@nexorakidsco.com. If your return is accepted, we'll send you a return shipping label and instructions. Returns must be sent to:

Nexora Kids Co 3101 N. Central Ave Ste 183 Phoenix, AZ 85012

Items sent back without first requesting a return will not be accepted.

Damages and Issues

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Non-Returnable Items

We do not not accept returns on perishable goods, custom or personalized items, personal care goods, hazardous materials, sale items, or gift cards.

Exchanges

Return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original condition with proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at Info@nexorakidsco.com.